This Transport Service Agreement (referred as "the Agreement" hereinafter) is concluded and
among Royal Pickups Tourism FZE LLC (referred as "Royal Pickups" hereinafter) which is located in
Sharjah and [name surname] who is (referred as "Customer" hereinafter) effective as of transfer or tour.
For purposes of this Agreement, Royal Pickups and Customer are referred to individually as a "Party" and collectively as the "Parties".
1.1.
Royal Pickups has been established in Sharjah, UAE and
provides to manage transport service to Customer as an individual/a group under the Agreement
as per terms and conditions mentioned below. The contact information of Royal Pickups is hereby as follows:
COMPANY NAME: Royal Pickups Tourism FZE LLC
ADDRESS Business Centre, Sharjah Publishing City Free Zone, Sharjah,
United Arab Emirates
PHONE: +971 56 211 0098
EMAIL: info@royalpickups.com
WEBSITE: www.royalpickups.com
We provide transport or tour management services, for individuals and groups.
1.2. Royal Pickups provides to manage a professional transfer service for transporting
people or agencies with the capacity of transfer service, works with 24H Call Centre
Service, with independent third parties ("Third Party") who are not employed by Royal Pickups
or affiliates of Royal Pickups. FOR THE INFORMATION OF CUSTOMER; ROYAL PICKUPS DOES NOT PROVIDE TRANSPORTATION SERVICES
OR FUNCTION AS A TRANSPORTATION CARRIER. Royal Pickups holds all necessary licenses
and permits required by national law for this activity.
Customer undertakes to pay the total amount of [price number] ([price letter]) for the transfer service of Royal Pickups mentioned below. Royal Pickups accepts payments by using PayPal, Apple Pay, Mail Order or in cash. Prices are charged in Dirham (AED)/Euros/Dolars and any currency conversion facility may be provided depending on your country.
3.1. Customer who makes the
booking via Royal Pickups website or Call Centre Service
accepts and undertake to be at least 18 years of age and that all the detailed
information mentioned below is correct and complete:
Number of Passengers: [kisi sayisi]
Child seat: [child seat]
Pickup Location: [pickup location]
Flight Number: [flight number]
Pickup Time: [pickup time]
Destination: [destination]
Royal Pickups undertakes to provide the transportation service to Customer
through Third Parties in line with the above-mentioned information.
Royal Pickups may request additional information as per laws of the
country to be travelled. Customer undertakes to provide additional
information if requested by Royal Pickups. Unless additional information
is provided, Royal Pickups has the right to cancel the booking made for transfer service.
3.2.For providing a high-quality transport
service, Customer will make the booking at least 8(eight) hours before
Pickup time of the transfer service. Royal Pickups does not accept the the booking
request less than 8(eight) hours to Pickup time except from emergency. In case of
emergency, Customer will contact with and inform Call Centre Service. Royal Pickups
does not accept any responsibility for
exceptional bookings less than 8(eight) hours remaining to Pickup time.
3.3.Customer has the right to cancel
the booking 12(hours) before the Pickup time. Customer
will send a cancellation request via email or Call Centre
Service provided in the Article 1.1. of the Agreement. Customer
is responsible if the cancellation request is received by Royal Pickups.
After Royal Pickups approves the cancellation request, the payment will
be refunded within 5(Five) working days to the bank account/credit card
which the Customer made transaction for the transfer service. However, the refund
period may vary depending on bank policies. Royal Pickups
will send an email to Customer when the refund is approved by the bank.
3.4.Royal Pickups does not refund the payment to Customer if the booking is cancelled within 12(twelve) hours to Pickup time.
3.5. Royal Pickups strongly recommends to Customer to make a travel
insurance covering all accidental damages and injuries. ROYAL PICKUPS DOES NOT HAVE
ANY RESPONSIBILITY FOR PERSONAL AND MATERIAL COMPENSATIONS ARISEN FROM ACCIDENTS AND/OR THIRD PARTIES FAULT DURING THE TRANSFER SERVICE.
3.6. Customer undertakes and accepts that all passenger's
information mentioned in Article 2.1 is correct and complete. The vehicle
will be provided in accordance with number of passenger(s) and luggage(s).
If Customer exceeds the capacity of the vehicle, Third Party has the right no
t to fulfill transport service and carry passenger(s). Besides, Royal Pickups
has the right not to refund the payment to Customer.
3.7. The booking will be actualized the moment
after Customer receives an approval email to his email address
specified during the booking process. In case the booking is not
actualized, Customer shall contact with Royal Pickups and report the problem instantly.
3.8. The transfer service may delay up to 20(Twenty)
minutes from Pickup time due to traffic, roadwork and any other unexpected
situations. In case of more than 20(Twenty) minutes delay, Customer has the
right to cancel the transfer service. Royal Pickups will refund the payment.
In terms of delays between 20(Twenty) and 35(thirty-five) minutes from Pickup time,
Royal Pickups will refund the half amount of the total payment. If Third Party delays
more than 35(thirty-five) minutes, the transfer service will take place in any case and
the full amount of the payment will be refunded. In case Customer cancels the transfer
service due to more than 35(thirty-five) minutes delay, Royal Pickups will pay 1.5 times
of the total payment amount in regards to relief Customer's suffering grievances.
3.9. Royal Pickups does not accept any responsibility for;
3.9.1. Additional payment requested by Third Parties. Royal
Pickups only accepts payments stated in Article 2 of the Agreement. Hence, Royal Pickups
strictly recommends you to give information when an additional payment is requested. If Third Party
asks for an additional payment, Customer shall prove it. In case of proof of the additional payment,
this additional payment will be refunded in the same way.
3.9.2. Sale a product/service by Third Parties. Customer is only and
solely responsible from entering into the dialogue with Third Party and purchasing a product/service.
3.10. Customer departs from the airport 1(one) hour after landing time
of the flight. Customer shall inform Royal Pickups through Call Centre Service if he/she cannot
depart within 1(hour). Third Party will wait for another 15(fifteen) minutes free of charge. If
Customer delays more than 1(one) hour and 15(fifteen) minutes, he/she shall pay an additional
half of total payment amount as a charge. Royal Pickups reserves the right to cancel the transfer
service and not to refund the payment in case of more than 2(hours) delays.
3.11. Customer shall be responsible for the cost of repair for
damage to, or necessary cleaning of, Third Party'='s vehicles and property resulting
from use of the Services under your Account in excess of normal "wear and tear" damages
and necessary cleaning ("Repair or Cleaning"). In the event that a Third Party reports
the need for Repair or Cleaning, and such Repair or Cleaning request is verified by Royal Pickups,
Royal Pickups reserves the right to facilitate payment for the reasonable cost of such Repair or
Cleaning on behalf of the Third-Party using Customer payment method designated. Such amounts will
be transferred by Royal Pickups to the applicable Third Party and are non-refundable.
3.12. Royal pickups process your Personal Information for: registration,
processing, distribution, and control over the execution of the booking; counselling and support
of your booking; improvement of the service on the basis of the statistics of websites visits,
sales and feedback on the service and the transfers provided; improvement of the offer, marketing,
and targeted advertising. However, you may withdraw your consent to the Privacy Policy by sending an email to info@royalpickups.
Also, you can cancel the subscription to our email newsletters by clicking the unsubscribe button in the email.
4.1. All personal data contained in the Agreement shall be processed in accordance with regulations on the protection of
individuals with regard to the processing of personal data by the UAE institutions and bodies and on the free movement of such data.
4.2. The Customer may, on written request, gain access to his personal data and correct any information that is inaccurate or incomplete.
4.3. Royal Pickups shall only process, use or disclose Customer Personal Data:
a strictly for the purposes of [fulfilling its obligations and providing the services required] under this Agreement;
b with the Customer's prior written consent; or
c when required by law or an order of court, but shall notify the Customer as soon as practicable before complying with such law or order of court at its own costs.
4.4. Royal Pickups shall protect Customer Personal Data in Royal Pickups control or possession by making reasonable
security arrangements (including, where appropriate, physical, administrative, procedural and information & communications technology measures) to prevent:
a unauthorised or accidental access, collection, use, disclosure, copying, modification, disposal or destruction of Customer Personal Data, or other similar risks; and
b the loss of any storage medium or device on which personal data is stored.
Royal Pickups accepts no liability and will not pay any
compensation where the performance of its obligations or Third Parties obligation is prevented or affected directly or
indirectly by or as a result of force majeure or any circumstances
beyond its reasonable control including, but not limited to, fire,
storm, earthquake, tsunami, flood, hurricane or other act of God, explosion,
casualty, strike, unavoidable accident, riot, insurrection, civil disturbance,
act of public enemy, act of terrorism, embargo, war, inability to obtain labour,
materials or supplies, economic downturn, social or political factors, any outbreak
of disease, epidemics, quarantine restrictions, public health restrictions, any governmental
regulation, disruption to local, national or international transport services, restriction or
prohibition or any other similar cause accidents suffered by Third Parties on the transfer route,
police checkpoints, unusual traffic levels, or industrial action.
6.1. Our Call Center Service help desk and e-mail assistance in English, Turkish,
French, Russian and Arabic is available at all times. Besides, Royal Pickups will try to help Customer
in order to assist and solve the problem in his/her native language.
6.2. In case of any dispute arisen from the Agreement, English version of the Agreement shall be prevailed.
7.1. Except as otherwise provided, the Agreement shall be governed by
laws of United Arab Emirates. The Agreement concluded between Royal Pickups and Customer
shall be governed in accordance with UAE legislation.
7.2. Settlement of any disputes that may arise between Royal Pickups and Customer will be subject to DIFC and, if required, UAE jurisdiction.
7.3. The invalidity or unenforceability of any provisions of the Agreement shall not affect the validity or enforceability of
any other provision of the Agreement, which shall remain in full force and effect.
This Agreement has been read, approved and signed on digital platform. One of the copies of the Agreement has been sent to Customer's email address.