Last updated: August 14, 2023

Thank you for reserving at Royalpickups. If, for any reason, you are not completely satisfied with a purchase We invite You to review our policy on refunds. The following terms are applicable for any service that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Royal Pickups Tourism FZE LLC, Business Centre, Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates.
Reservations mean a request by You to purchase Service from Us.
Service refers to the Website.
Website refers to royalpickups, accessible from https://royalpickups.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Reservation Cancellation Rights

You are entitled to cancel Your Reservation up to 24 hours before pick up time without giving any reason for doing so.
The deadline for cancelling a Reservation is up to 24 hours before the time on which You will be received the Service. In case of making a reservation within 24 hours to pick up time, you are entitled to cancel your reservation in 30 minutes. A cancelation within 24 hours to pick up time is not a subject to be refunded.
In order to exercise Your right of cancellation, you must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

Conditions for Refunds

In order for the Service to be eligible for a refund, please make sure that:

  • In case of possible delay 30 minutes for pick up
  • In case of cancelation by Our company

We reserve the right to refuse refunds of any merchandise that does not meet the above refund conditions in our sole discretion.

Contact Us

If you have any questions about our Refunds Policy, please contact us: